8th October 2025
Connor – A First Car Experience Made Effortless
Overview
When Earl Lynch reached out to Find & Finance, it was with a special request -to help his son Connor find his very first car. As a proud father, Earl wanted to ensure that Connor’s first vehicle was not only safe and reliable but also suited his needs as a tall driver, while remaining affordable to run and insure.
The family wanted the process to be straightforward, transparent, and stress-free -ensuring Connor’s first experience behind the wheel started off the right way.
Challenges
Finding the perfect first car meant considering a range of factors:
- Space & Comfort: Connor needed extra legroom to ensure a comfortable driving position.
- Affordability: The car needed to be economical both in fuel consumption and insurance costs.
- Safety & Reliability: As a new driver, peace of mind for both Connor and his parents was essential.
- Ease of Process: Earl wanted reassurance that everything from finance to delivery would be handled professionally and clearly.
Our Solution
At Find & Finance, we understand that buying a first car is a milestone moment -one that deserves care, patience, and attention to detail.
Our team worked closely with Earl to identify vehicles that balanced comfort, cost-efficiency, and safety. Once the perfect match was found, the vehicle underwent a comprehensive inspection by our operations team to ensure it met our high-quality standards before delivery.
To make the occasion extra memorable, the team arranged for the vehicle to be delivered to Connor with balloons, a rubber duck to go on his dashboard, sweets, and a full handover -including a detailed walkthrough of all the vehicle’s features and controls.
Earl and Connor were both thrilled, describing it as the “most pleasant acquisition of a car” they had ever experienced.
Aftercare Excellence
A few months later, when the vehicle developed an alternator issue, our aftersales service team stepped in to ensure the problem was resolved smoothly.
Sunny, Operations Manager, personally handled the situation -liaising with the garage after they initially quoted £1,200 for the repair. Sunny reviewed the quote, challenged the costs, and successfully negotiated the customer’s contribution down to just £99, with the remainder covered under warranty.
He maintained regular communication throughout and followed up after the repair to ensure everything was running perfectly.
This proactive and customer-first approach turned what could have been a stressful experience into another example of Find & Finance’s exceptional aftersales support.
Why It Worked
The Lynch family’s experience highlights the Find & Finance difference:
- Personal Touch: We make every car delivery special, especially for milestone purchases.
- Transparency: Clear communication and reassurance from start to finish.
- Aftercare Commitment: Support doesn’t end at delivery — our team remains proactive in helping customers long after the sale.
- Customer Advocacy: We negotiate, challenge, and protect our customers’ interests every time.
Conclusion
For the Lynch family, the journey with Find & Finance was more than just buying a car -it was about trust, care, and confidence. From the excitement of Connor’s first car delivery to the seamless handling of a warranty issue months later, our team delivered at every stage.
At Find & Finance, we don’t just provide cars -we provide peace of mind, reliability, and a genuinely enjoyable experience that keeps our customers coming back.
Every client’s journey is unique -and yours could be next. Whether you’re looking to source your next vehicle or upgrade your fleet, our experts are here to make it simple, safe, and special.
